IT Assistant

Base: Dnipro 
Starting date: July 2025
Contract duration: 2 months with possible extension upon successful completion of the probation period

About PIN Ukraine:

People in Need (PIN) has been active in Ukraine since early August 2014. Currently, PIN is one of the major humanitarian actors in Ukraine responding to the recent military escalation providing humanitarian aid to conflict-affected people across Ukraine. Since 2014, PIN has implemented emergency food and cash assistance, NFI, shelter, protection, livelihoods and WASH interventions supporting 3 million vulnerable IDPs, returnees and host communities in urban and rural areas. Since the escalation in February 2022, PIN has scaled up its response from working in 2 Oblasts to working in 23 of the 24 Oblasts in Ukraine, increasing its number of partners, staff, offices and budgets. 
PIN is an equal opportunity employer and welcomes applications from all qualified candidates regardless of race, ethnicity, nationality, age, religion, disability, sexual orientation, gender identity, or any other characteristic. PIN encourages applications from individuals of diverse backgrounds and values diversity.

General information about the role of the person: 

Under the overall supervision of the IT Coordinator, the IT Assistant is responsible for providing effective information and technical support across the mission to ensure timely and quality services for the programs and staff of People in Need (PIN) in Ukraine.
The IT Assistant performs various duties related to hardware, software, and IT system support. They monitor and resolve a wide range of technical issues related to the development, maintenance, and oversight of PIN’s IT infrastructure, ensuring timely troubleshooting.

Main duties and responsibilities: 

1) Client Devices

• Installs or reinstalls the operating system and approved/recommended software.
• Checks and installs all necessary and recommended software and security updates.
• Provides hardware troubleshooting and maintenance; performs basic on-site repairs when possible; organizes cost-effective extended repairs in service centers and verifies the outcomes.
• Connects client workstations to network resources such as shared drives, VPNs, printers, etc.
• Configures and maintains reliable antivirus and malware protection.
• Ensures encryption of data on all client devices and servers as per agreed procedures.

2) Technical Support

• Provides standard troubleshooting of hardware and software based on experience.
• Consults with the IT Coordinator to resolve more complex technical issues.

3) Network, Connectivity, and Peripherals

• Installs, configures, and maintains basic local and wireless networks with a focus on security.
• Designs and modifies local and wireless networks in collaboration with the IT Coordinator.
• Designs, maintains, troubleshoots, and deploys communication tools as per mission needs, including telephony, internet access, CCTV systems, and other communication means.
• Installs, maintains, and troubleshoots peripheral devices.
• In cooperation with the logistics unit, ensures that offices, guesthouses, and warehouses are equipped with reliable IT infrastructure and internet access.

Required Experience and Qualifications:

• Bachelor's degree in IT/Computer Science.
• Minimum of 2 years of relevant experience preferred, but recent graduates with a relevant IT degree may also be considered.
• Understanding of basic computer network and system concepts (IP addressing, LAN/WAN basics, DNS, DHCP, Wi-Fi configuration, and troubleshooting).
• Knowledge of Microsoft 365 services, especially Microsoft Teams, Outlook, and OneDrive.
• Confident user of Windows OS; capable of software installation, printer configuration, and managing basic user settings.
• Basic troubleshooting skills for hardware (laptops, peripherals) and software (MS Office, browsers, communication tools).
• Excellent communication skills; polite and professional attitude.
• Attention to detail and ability to multitask while responding to feedback.
• Flexibility and adaptability to different situations.
• Basic command of English.

Desirable Skills:

• Experience with basic server administration tasks (e.g., monitoring server health, restarting services, checking logs).
• Experience with SharePoint Online (site creation and maintenance, managing access and structure).
• Basic knowledge of Power BI (creating reports, updating data sources).
• Familiarity with Power Automate for creating simple workflows and automations.
• Experience using Jira and Confluence.

PIN OFFERS:

• Competitive salary as per PIN Salary Scale: 1014 USD GROSS (+5% after probation period);
• Meaningful and positive working environment in a well-established and growing international humanitarian organization with career development opportunities;
• Reimbursement of travel expenses between offices and areas of intervention;
• Professional development opportunities through various capacity building events, such as trainings;
• 28 days of annual leave + 3 New Year bonus leave

Application procedure:

Please send clearly marked CV and Motivation letter in English. Please note, only the shortlisted candidates will be contacted. Written test and interviews will be conducted on a rolling basis and the vacancy will be closed when filled.
Please note that PIN does not charge a fee at any stage of its recruitment process.
We support the principles of inclusiveness and non-discrimination in the selection process. You can submit an anonymized resume - without specifying your name, age, gender, photo or other personal data. Such resumes will be reviewed on a general basis in accordance with professional experience and qualifications.

You can send your CV via this channel: https://robota.ua/company0/vacancy9246007